Privacy Policy

This Privacy Policy explains how VINLAMCOM, SRL (“we”, “us”) handles information when you use the Clenva Cleaner Guru app for iPhone (the “App”) and the website clenvacleaner.com. In short: your photos, videos and contacts are analyzed on your device and are never uploaded to us.

01Who we are

The App is published by VINLAMCOM, SRL, a company registered in the Republic of Moldova, which is responsible for the processing described in this policy. Contact: support@clenvacleaner.com.

02Content on your device

To find similar, duplicate and large items and to provide Secret Space, the App asks for access to:

• Photos, to analyze your photos and videos and to move items you choose into Secret Space;
• Contacts, to clean up contacts and to keep contacts you choose in Secret Space;
• Face ID or Touch ID, to lock Secret Space.

All analysis runs locally on your iPhone. We do not upload, store, view or share your photos, videos or contacts. Items are deleted or moved only after you confirm. You can change access at any time in iPhone Settings.

03Secret Space

Items you place in Secret Space are stored inside the App on your device. We have no access to them and keep no copy on our servers. Face ID and Touch ID are handled by iOS; the App only receives a confirmation that authentication succeeded and never receives your biometric data. Deleting the App can permanently remove the contents of Secret Space.

04Information we collect

Technical and diagnostic information

We collect limited technical information, such as device model, iOS version, app version, crash reports and diagnostic data, to keep the App stable and fix problems.

Usage information

We collect information about how features are used, such as which tools are opened and when a scan completes. It is not linked to your name or email address and is used only to improve the App.

Information you send us

If you contact support, we receive your email address and the content of your message.

Purchases

Subscriptions are processed by Apple. We do not receive your payment card details. Apple tells us whether a subscription or trial is active so the App can unlock its features.

05How we use information

• To provide the App and its features;
• To keep the App stable, diagnose crashes and improve it;
• To answer support requests;
• To comply with legal obligations.

We do not use your information for targeted advertising and we do not sell or rent personal data.

06Legal bases

Where data protection law such as the EU or UK GDPR applies, we process information to perform our agreement with you (providing the App), for our legitimate interests (keeping the App reliable, improving it and answering support requests), with your consent (iOS permission prompts, which you control in Settings), and to meet legal obligations.

07Service providers

We use trusted service providers for crash reporting and app analytics. They process technical and usage information on our behalf, only to provide these services, and never receive your photos, videos, contacts or Secret Space content. Apple processes purchases under its own privacy policy.

08International transfers

Our service providers may process information outside your country, including outside the Republic of Moldova and the European Economic Area. Where this happens, we rely on the safeguards required by applicable law.

09Retention

• Content on your device, including Secret Space, stays under your control and is never stored by us.
• Technical, diagnostic and usage information is kept only as long as needed for the purposes above.
• Support emails are kept as long as needed to resolve your request.

10Security

Your content is analyzed and stored on your device under the protection of iOS. Data sent to our service providers travels over encrypted connections, and we apply reasonable technical and organizational measures to protect it.

11Children

The App is not intended for children under 16. We do not knowingly collect personal information from children; if we learn that we have, we will delete it.

12Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict its processing, to data portability, and to withdraw consent. To exercise these rights, email support@clenvacleaner.com. We reply within the time required by applicable law.

You may also lodge a complaint with a supervisory authority: in the Republic of Moldova, the National Center for Personal Data Protection; in the EU or UK, your local data protection authority.

13Changes

We may update this policy from time to time. The current version is always available at clenvacleaner.com/privacy, with the date at the top.

14Contact

VINLAMCOM, SRL, Republic of Moldova · support@clenvacleaner.com